FAQ

Frequently Asked Questions

Shipping and Delivery

  • How long does shipping usually take?
    • Hand made products are shipped by me! Please allow up to 3 business days for your order to ship. Items usually arrive within 7 business days after they have shipped within the US. 
    • All other product fulfillment is handled by Printful. Due to covid, please allow 7 to 14 days for the items to ship. Items usually arrive within 7 business days after they have shipped within the US. 

Customer Service

  • How to contact me
    • The best way to reach me is through email - blackShinobi@dohxdorima.com. I'll respond within 3 business days.

Returns and Refunds

  • Do you accept returns and exchanges?
    • Yes! Orders can be returned or exchanged within 14 days of receiving it. Each item you order can be exchanged once. If you would like to return or exchange your order please email blackShinobi@dohxdorima.com for instructions on how to begin the process.